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Now offering free delivery on all orders over £40.00! See details.
Free delivery on all orders over £40.00!

FAQs (Frequently asked questions)

    When will my order arrive?

    Shipping time is between 1-3 business days on UK orders.

    Can I return an item if I'm unsatisfied?

    We guarantee 100% satisfaction. So if you have any issues with your product we will refund you or replace it with a new product. (we might require a picture proof).

    Kindly contact our customer service before sending any products back. 

    New Dawn UK
    59 Woodlands Grove
    Surrey CR5 3AP
    United Kingdom

    Delivery Cost?
    • My Hermes 2-4 Days £2.95 
    • Free shipping on UK orders over £40.00
    • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
    How do I contact support?

    Please contact us via Email: or click the live chat icon at the bottom of our page for live chat support..

    Can I change or cancel my order?

    You can change or cancel your order within 24 hours of ordering.

    After that, it will be dependent on whether we have shipped the product's already or not.

    What payment method do you accept?

    We accept PayPal & most Credit Cards, Shop Pay, Google & Apple pay, we also accept orders over the phone.

    If you need help Please contact us and we will be happy to assist.

    Is my payment secured?

    Yes. We are 100% secure. All orders are placed on a SSL page and all orders are encrypted.

    Do you provide tracking information?

    Yes all UK shipments are sent via My Hermes or Royal Mail and we will provide you with a tracking number once it has been shipped.

    How can I redeem my gift Voucher?

    Redeeming a gift voucher is a straightforward process.

    During the checkout process, there will be an option to enter your gift card code.

    Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.