Frequently Asked Questions

Shipping time is between 1-3 business days on UK orders. 7-10 business days on worldwide orders.

Can I return an item if I'm unsatisfied?
We guarantee 100% satisfaction. So if you have any issues with your product we will refund you or replace it with a new product. (we might require a picture proof).

Kindly contact our customer service before sending any products back. 

New Dawn UK
59 Woodlands Grove
Coulsdon
Surrey CR5 3AP
United Kingdom

Can I change or cancel my order?
You can change or cancel your order within 24 hours of ordering. after that, it will be dependent on whether we have shipped the product's already or not.

What payment method do you accept?
We accept PayPal & most Credit Cards, Shop Pay, Google & Apple pay, we also accept orders over the phone. if you need help Please contact us and we will be happy to assist.

Is my payment secured?
Yes. We are 100% secure. All orders are placed on a SSL page and all orders are encrypted.

How do I contact support?
Please contact us via Email: enquiries@zerozen.co.uk. or click the live chat icon at the bottom of our page for live chat support..

Do you provide tracking information?
Yes all UK shipments are sent via My Hermes or Royal Mail and we will provide you with a tracking number once it has been shipped. Overseas deliveries will come with a tracking number but you will only see an update when it has been signed for.

Delivery Cost?

• My Hermes 2-4 Days £2.95 
• Free Shipping on UK orders over £30.00
• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.